Wednesday, 17 February 2010

Consumer perspective notably absent from financial reform in Tanzania

Tanzania Consumer Advocacy Society (TCAS) recently released a paper entitled: The Quality of Financial Services: a Critique From Consumers' Perspective.

According to Daimon Mwakyembe, TCAS chairman, financial institutions in Tanzania 'have continued to overcharge consumers in terms of fees, interest rates and commissions – while others reject low income consumers out of hand as "unbankable".'

TCAS also believe that recent reforms of the financial sector have not taken consumer protection into account.

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