Tanzania Consumer Advocacy Society (TCAS) recently released a paper entitled: The Quality of Financial Services: a Critique From Consumers' Perspective.
According to Daimon Mwakyembe, TCAS chairman, financial institutions in Tanzania 'have continued to overcharge consumers in terms of fees, interest rates and commissions – while others reject low income consumers out of hand as "unbankable".'
TCAS also believe that recent reforms of the financial sector have not taken consumer protection into account.
For more see http://tinyurl.com/yzey2je.
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